When you choose Rubicon, you're not just getting cutting-edge technology, you're gaining a partner committed to your team's success. Our team understands the unique demands of competitive swimming and is here to help.
From setup to success, we provide the resources and expertise you need to maximize your team's potential with SwimmerBot.
Get up and running fast with personalized setup assistance. We'll walk you through every step to ensure SwimmerBot is ready for your first practice.
Access detailed guides, video tutorials, and best practices to help you get the most out of SwimmerBot's features.
Our technical team is available to troubleshoot issues, answer questions, and ensure your SwimmerBot is performing at its best.
Join a community of coaches and athletes using SwimmerBot. Share insights, provide feedback, and help shape future features.
Can't find what you're looking for? Reach out to our support team below.
SwimmerBot can be set up in under 2 minutes. Simply place it in the gutter lane, power it on, and connect to your Wi-Fi network. Our mobile app guides you through the entire process, and our support team is available if you need assistance.
We offer comprehensive onboarding sessions for all customers, including video tutorials and one-on-one training calls.
We pride ourselves on fast response times. Most inquiries receive a response within 2-4 business hours during normal business hours.
All SwimmerBot units come with a comprehensive warranty. If you experience any hardware issues, contact our support team and we'll arrange for repair or replacement. We also offer expedited shipping for critical repairs to minimize downtime.
Absolutely. Our team works with coaches to understand their current workflow and helps integrate SwimmerBot seamlessly.
Yes, all customers can request on-site support visits. Our team can come to your facility to provide hands-on training, optimize your setup, and ensure your coaching staff is fully comfortable with the system.
Have questions about SwimmerBot? We'd love to hear from you.